Veteran Services

How we can help support

The Air Force Association strives to support veterans and their families, including those who have served and continue to serve in the Australian Defence Force.

Our wellbeing advocates connect veterans with Commonwealth, State and Local Government and private service providers.

Most ex-service organisations and Legacy clubs will have trained Compensation and/or Welfare Advocates and can guide you to a suitably trained representative within your local area, to personally assist you or point you in the right direction to the support you need.

Advocates have an understanding of veteran and military culture which allows them to deliver specialised and personalised support and care to the veteran community. Service provided is free and all information received is handled confidentially.

Compensation Advocates are dedicated to ensuring that any Service-related accepted causal agent that affects your health is adequately compensated under the Acts.

Welfare Advocates are dedicated to showing you the support services that are available to you.

Through our Compensation and Welfare Advocates, Air Force Association NSW can help provide:

  • Welfare, face to face counselling and Advocacy support
  • Assistance to navigate government processes to access DVA support
  • Assist families during times of hardship
  • Transition support
  • Veteran employment support
  • Connecting veterans to services to enhance their health and wellbeing
  • Mental health support
  • Veteran employment

A listing of RAAF NSW or related ESO's trained Compensation and Welfare advocates can be found here  

Useful links

Entitlements are managed by the Department of Veterans Affairs under legislative Acts.
Claims by currently serving and ex-service personnel will be subject to one or more of the following Acts:

  • Veterans' Entitlements Act 1986 (VEA)
  • Safety Rehabilitation and Compensation Act 1988 (SRCA)
    • The new Act, the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) replaces the SRCA from 12 October 2017. 
  • Military Rehabilitation and Compensation Act 2004 (MRCA)

Advocates are your supporting guide through the legislative minefield, particularly when the nature of claim/s are or become complex.
Advocate Training
The Advocacy Training and Development Programme (ATDP) is designed to ensure that all practitioners are trained to a common high standard nationally.

The ATDP is a partnership with the Department of Veterans' Affairs (DVA), Ex-service Organisations (ESOs) and the Department of Defence. RAAFA NSW is one of the prominent ESO's.

The vision of the ATDP is to train and develop nominated practitioners to provide high-quality advocacy services to current and former Australian Defence Force (ADF) members and their dependents, covering rehabilitation, compensation, appeals and welfare.

Training levels are Level 1 Basic, Level 2 Intermediate, Level 3 Advocate, and Level 4 AAT Advocate.

The ATDP will introduce a Nationally Accredited training program, and through competency-based training and development, will help to ensure a high standard of advocacy services are provided to veterans, irrespective of where they live or when they served.

It embraces the spirit of mates helping mates and builds on many of the initiatives pioneered by our predecessors energetically in developing and delivering advocacy courses.

After a 12 month transition period, ATDP became operational on 01 July 2017. 

As of 31 July 2017, the key implementation progress includes:

  • The Australian Skills Quality Authority (ASQA) accredited 10620NAT Course in Military Advocacy on 30 April 2017 and registered the Registered Training Organisation (RTO) to deliver the course a couple of months later.
  • The ATDP Homepage is the key site for ATDP information and links: (Its appearance and content are under further development).
  • ‘The Orderly Room’ is now the prime location for detailed information/‘links’ on advocacy issues generally and an alternative site for ATDP activities:
  • Mentors trained: 272
  • Workplace Assessors trained: 43
  • Consolidation Course Learning Facilitator training is scheduled for the third week in September. 
  • Level 1 candidates undertaking online learning and mentoring/OJT:
    • Welfare: 177
    • Compensation: 158
  • Consolidation Course and Workplace Assessment of Level 1 candidates and will be scheduled as soon as 5 or more have completed their online courses, OJT and Mentoring.
  • RPL (accreditation at Level 2 of TIP-trained practitioners):  
    • Welfare: 143
    • Compensation: 209
  • With RTO register to deliver the Course in Military Advocacy, Statements of Attainment will be issued. RPL-ed personnel will receive their SoA shortly. 
  • Invitations for Level 1 TIP-trained practitioners to undertake RPL should be canvassed in the third-fourth quarters of this CY.
  • Accredited advocates are required to undertake continuing professional development (CPD) to sustain continual improvement of their knowledge and skills. 
  • The formal CPD program is expected to begin in January 2018; however, mentors will start working with advocates soon to develop a program of professional readings.
  • The formal learning and development activities will be joined by culture change and quality assurance activities in 2018.